Refund & Returns Policy

Thank you for shopping at WealthyMoo. We hope you love your purchase, but if you are not entirely satisfied, we’re here to help. This policy outlines the conditions under which refunds, returns, and exchanges are processed.

1. Returns

• Eligibility: You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it.
• Non-returnable items: Certain items are non-returnable, such as digital downloads, gift cards, and final sale items.
• How to initiate a return: To initiate a return, please contact our customer support at support@wealthymoo.com with your order number and reason for the return. Our team will provide instructions on how to proceed with the return.

2. Refunds

• Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 5-10 business days.
• Partial Refunds: Partial refunds may be granted for items that show signs of use or are not in their original condition.
• Shipping Costs: Please note that original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received a defective or incorrect item).

3. Exchanges

• Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@wealthymoo.com with your order details.
• Process: Once your exchange request is approved, we will provide further instructions on how to send back the defective or damaged item. A replacement will be shipped to you upon receipt of the original item.

4. Late or Missing Refunds

• If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at support@wealthymoo.com, and we will be happy to assist you.

5. Return Shipping

• Responsibility: Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defect or error on our part.
• Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about our refund and returns policy, please don’t hesitate to reach out to us at: support@wealthymoo.com. Our support team is always ready to assist you.