Thank you for shopping with WealthyMoo. Your satisfaction is important to us, and we strive to provide a positive shopping experience. This policy outlines the conditions for refunds, returns, and exchanges to ensure clarity and fairness.
1. Shipping and Delivery
Processing Time: Orders are processed within 2-5 business days after payment confirmation.
Shipping Time:
United States: Delivery typically takes 7-15 business days.
Other Locations: Standard delivery may take 10-30 business days, depending on your location.
Delivery Window: Please allow at least 30 business days from the date of shipment for international locations before raising concerns about delayed orders.
Delays: Delivery delays due to customs, holidays, or unforeseen circumstances are beyond our control.
2. Refund Eligibility
Refunds will only be issued under the following circumstances:
Defective Items: If the product arrives damaged or defective, please provide photo and/or video evidence within 7 days of delivery.
Incorrect Items: If you receive an incorrect item, contact us within 7 days of delivery with supporting evidence.
Lost Packages: If your order is confirmed as lost in transit by the shipping provider, we will issue a refund or replacement.
3. Non-Refundable Situations
Refunds will not be granted for the following:
Minor Variations: Slight differences in color, size, or design due to screen display settings or manufacturing tolerances.
Change of Mind: Returns or refunds are not accepted for buyers’ remorse or preference changes.
Delivery Delays: Refunds will not be issued for delays within the expected delivery timeframe.
4. Return Policy
Return Window: Customers have 14 days from the delivery date to request a return.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Return Shipping Costs: Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
5. Refund and Exchange Process
Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Timeline: Approved refunds will be processed within 10-15 business days to the original payment method.
Exchanges: Defective or damaged items will be replaced with the same product, subject to availability.
6. Late or Missing Refunds
If you haven’t received a refund, please first check with your bank or credit card company. Processing times may vary depending on the provider.
